Agent profiles – the call is answered instantly.

In just a few minutes we can have organized all the possible call scenarios and the path that users must follow to achieve prompt attention or, in the case of being out of hours, to register their request. Rescue all calls It is evident that when we have employees online during their working hours – by the way, information that Zadarma recently included in the But what about when there is no one? What to do when messages accumulate in the mailbox? Well, there is no other option than to review them first thing in the morning to duly attend to the requests. In the case of the service that we use as an example, this task is much simpler and.

More operational, since if we have the transcription option activated, with each call registered in the CRM - integrated free of charge with Zadarma by the way - we have a button that allows us to Vietnam phone number list listen the audio of the call or, even more interesting, read the transcript of what they said. crm call transcription But the key that Zadarma has just incorporated, and that there are not too many switchboards on the market, is that you can assign a label (complaint, sale, request, etc.) within the CRM to each call, in addition to seeing the source of the call. customer.

With these two pieces of information, it is possible for a manager to order and distribute to his entire team in minutes the task of attending to different requests that have been registered after hours. crm labels In addition, all these data are also included in the analytical part offered by the virtual switchboard. With this system, you can now enter a more complete part of Business Intelligence with which you have an exact view of how long it is taking, for example, to deal with a complaint vs. the time needed for a sale. It is also possible to study which complaints come from each place to find out if, for example, there is a problem with shipments to a specific area. These are two examples of the hundreds that can be mentioned and they all start from something as simple as labels.